Questions &
Answers
If you any questions, please do not hesitate to contact us by either calling Hotel Stayen Reception on
+32 (0) 11 68 12 34 or submit your question below.
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Frequently asked questions
What time is breakfast served?
The breakfast buffet is open Monday to Friday from 7:00 to 10 :00; Saturday, Sunday & bank holidays from 8:00 to 11:00, in Grand Café located on the ground floor.
Lunch & Dinner?
La Cantine – lunch
Mon – Fri 11:30 – 14:15
Grand Café – lunch & dinner
Mon – Fri 7:00 – 22:00 (kitchen closes) closing times vary
Sat 8:00 - 22:00 (kitchen closes) closing times vary
Sun 8:00 – 22:00 (kitchen closes) closing times vary
Uno Due – lunch & dinner
Mon 17:30 – 23:00 (kitchen closes at 20:30)
Tues, Wed, Thurs 11:30 – 14:30 & 17:30 – 23:00 (kitchen closes at 20:30)
Fri 11:30 – 14:30 & 17:30 – 24:00 (kitchen closes at 21:00)
Sat 17:30 – 24:00 (kitchen closes at 21:00)
Sun 11:30 – 23:00 (kitchen closes at 20:30)
Café du Soleil – light dinner
Mon – Thurs 14:00 – 23:00 (kitchen is open from 15:30 – 20:30)
Fri – Sat 14:00 – 24:00 (kitchen is open from 15:30 – 21:00)
Sun 14:00 – 22:00 (kitchen is open from 15:30 – 20:30)
Visit our website to reserve a table online or contact Reception on dial 2700 on the room phone or +32 (0) 11 68 12 34 from your mobile phone
Internet connection?
Login & password can be found on the desk in your room.
Check-out time?
Check-out by 11:00. Late check-out is possible with a charge of € 10 / additional hours (no later than 14:00) and is subject to availability.
Air-conditioning?
Our hotel rooms are provided with air-conditioning, which allows you to set the temperature yourself. This air-conditioning is state of the art, environment friendly and energy efficient. The interior fan ensures a steady flow of fresh air. To keep a balanced temperature we’ve decided to keep the windows shut.
Is the reception open 24 hours?
Reception is located on ground floor and is open 24/7. From 7:00 to 23:00 Reception Staff are on duty, outside of these hours the Night Guard is on duty. Dial 2700 from your room phone or +32 (0) 11 68 12 34 from your mobile phone should you require information or assistance.
Bike and vespa rental service?
Every hotel guest, whether they booked a package deal or not, is welcome rent a bike or Vespa to explore our majestic countryside via the Reception.
Shopping at Stayen?
There is a variety of shops at Stayen. There is a supermarket, convenience and clothing store. Ask Reception for more information.
Check-in time?
You can check-in from 15:00.
Which languages are spoken at Reception?
Dutch, English, French and German.
Can I leave my luggage?
Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after. We will store your luggage free of charge on your check-in and check-out days.
Which is the nearest train station?
The nearest railway station is only 900m away from the hotel.
- Sint-Truiden’s station is within walking distance
- When you walk out of the station, go to the right (station parking)
- Follow the road, across the railway bridge
- Stayen is situated right in front of you
- Walking distance: 10 minutes
If I come by car, which motorway exit should I take?
From Brussels
- E40 direction Liège
- Turn off at exit 25 (Tienen – Sint-Truiden)
- Follow direction Sint-Truiden (you pass Linter, Dormaal, Halle Booienhoven)
- When you approach Sint-Truiden, you see the Stayen building
From Antwerp
- E313 direction Liège
- Turn off at exit 28 (Hasselt-Zuid, Sint-Truiden)
- Take N80 ‘Expressway’ (you pass Alken and Zepperen)
- Follow this road until exit Tienen
- This road connects to N3 (redirection Liège-Brussels)
- Follow this road for about 700 meters
- Stayen is situated on your right
From Namen
- Follow N80 ‘Expressway’
- Or follow E42 and E40
- Exit 30 (Crisnée)
- Direction Sint-Truiden
From Maastricht
- Follow N79 (Tongeren – Sint-Truiden)
- Follow this road until the crossroads
- On your left: Honda Garage
- On your right: ‘Smak-In’
- Turn left at the crossroads
- Follow until exit ‘Tienen’
- This road connects to N3 (redirection Liège-Brussels)
- Follow this road for about 700 meters
- Stayen is situated on your right
Is the hotel in the centre of Sint-Truiden?
The hotel is nearby the centre of Sint-Truiden, just 1,5 km from the city centre.
Do you have smoking and non-smoking rooms?
All guest rooms and public spaces are 100% non-smoking, however there are designated smoking areas throughout the hotel.
Do you have rooms that have services for persons with disabilities?
Yes, we have special rooms available with a special equipped bathroom.
How many bars does the hotel have?
The hotel has a bar in Grand Café. There is also Café du Soleil.
Are there car parking spaces or a car park?
Beneath Hotel Stayen is a large car park with over 300 places.
The first 2 hours and 15 minutes are free.
Does the hotel have a conference room?
Stayen offers a variety of multifunctional meeting rooms. From board meetings to exhibitions and multiday conferences. From birthdays to weddings, the possibilities are endless. Ask at Reception for more information and a business brochure.
Which facilities offers Hotel Stayen for families with children?
Our restaurant and bar, Grand Café, has a special children's play corner.
Which payment methods are accepted?
The following cards are accepted: American Express, EuroCard/MasterCard, Visa, Visa Electronic, Maestro PIN.
Fitness & wellness suite
As a hotel guest you are invited to use our complimentary fitness and wellness suite, Mooze Lifestyle club. Located in the west wing on the 1st floor. Reception will provide an access voucher valid for the duration of your stay.
Fitness suite opening hours: 7:00 to 24:00 Monday to Sunday.
Spa opening hours: 9:00 to 21:00 Monday to Friday & 9:00 to 13:00 on Saturday & Sunday
Laundry service?
Hotel Stayen is working together with a laundry service that cleans clothing upon request. In your room, you will find a designated laundry bag and form. Please fill in the form with caution and drop your laundry off at reception before 9 AM.
ATTENTION: please count 2 days.